The Sydney Lighthouse terms and conditions of our Online Shop are outlined on this page. If you have a question that has not been covered on this page please contact us.
Placing an Order
As you browse our site, you can add the items you like to your shopping cart. When you are ready, click on your shopping cart icon and follow the instructions to complete your order.
You will need to register online with your main details to complete your order. This will allow your nominated store to quickly and easily process your order. However, we will not use this information for any other purposes except processing and completing your order
All prices listed on this website include GST and are in Australian dollars. Online shopping is only available to customers within Australia. We welcome product enquiries from overseas, please contact our sales team via email on sales@sydneylighthouse.com.au and we will investigate shipping and advise the possibility of supply.
Privacy Policy
All customers private data will be kept confidential. Sydney Lighthouse does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We will not distribute any information to any third parties or any other promotional material other than the Sydney Lighthouse mailing list.
The information we collect is used for the purpose of processing payments and shipping.
Some other information that may be collected is:
- Your IP address.
- The date and time you visited our site.
- The pages you have accessed.
- The type of browser used.
This additional information will only be used for the purpose of statistics.
Sydney Lighthouse will update this page to notify customers of any changes in our Privacy Policy so please review on a regular basis.
If there are any questions about our Privacy Policy please Contact Us.
Shipping Policy
Most items will be dispatched within 3-5 business days of cleared payment. After dispatch shipping time can vary between 1-5 business days depending on location and shipping options selected. If an item is unavailable to be sent immediately Sydney Lighthouse will notify you of when it is expected to be sent.
If an item is indicated that it is ‘custom’ or ‘back ordered’ Sydney Lighthouse will also notify you of its expected delivery time.
Timeframes for custom or back ordered orders can take 2-6 weeks to be determined by the designer and availability of material.
Delivery costs will vary depending on product size/weight and delivery location. Some products will have multiple shipping options for standard or express shipping.
Should you want a quote simply add the product into your cart and enter your postcode to get an estimate for your shipping.
We will arrange a freight company to deliver to the customer’s address, unless the customer states otherwise.Risk passes to the customer upon delivery of the goods to the customer’s designated address.
We use a reputable and dependable courier service. Cost of freight is dependent on weight, order volume and destination. We will charge you the same cost for freight that we are charged by the courier.
A Standard “Authority to Leave” is understood with all shipping requests. It is recommended that delivery should only be arranged to an attended address. It is the customer’s responsibility to ensure that the given address is always attended. A redelivery fee will be charged in the instance that a redelivery is required.
Freight costs are the responsibility of the purchaser and are additional to the cost of goods sold. Liability of delivery of goods to the respective carrier of the purchaser thereafter will fall directly on the purchaser.
Smart Send Couriers
1. The Terms and Conditions of our Transport Contract
This Contract is between You, the person requesting transportation services and us, Smart Send. For details on Smart Send shipping terms click here.
Delivery is deemed to be effected when:
a) we receive a signed receipt or delivery docket, and/or
b) if that address is unattended, delivery is deemed to have occurred and we may leave the goods at that address unattended, and/or
c) if the address of delivery is unattended and we elect to re-deliver goods to you, the receiver or a third party/address, we will charge you for the costs of the re-delivery including any storage costs we may incur. You guarantee to pay any additional charges within seven (7) days of notification; d) a depot or regional agent does not service a regional location and the receiver must pickup from the local depot
6.2 We will not in any circumstance deliver goods to a post office box.
6.3 A ‘door to door’ service is not possible in some locations throughout Australia. (e.g. farms, addresses outside of regional towns, etc.)
Also, if goods are too heavy or large and a driver cannot safely pickup or deliver the goods on their own, the consignment must be dropped off or picked up from a local depot by the customer. Costs for this are to be borne by the customer.
Transport assurance can be added on frieght
For details on Smart Send assurance click here.
“Transport Assurance” can be added to your booking and will provide Cover against loss or damage to goods in transit. No excess is payable by the customer when a claim is paid.
A receiver signature on either a Proof of Delivery copy of the consignment-label, a sub-docket or an ‘electronic signature’ signifies the goods were delivered in full and not damaged in any way. If the goods are damaged the receiver must make a note stating this on the Proof of Delivery. If they have any doubts they MUST sign ‘Pending Inspection’ and cross out ‘Accepting the goods in good order’. If a ‘non-Receipted Delivery’ service is chosen and goods are left at the delivery address by the delivery driver (due to a receiver being unavailable to sign for the goods), this will also deem the goods to be delivered in full and not damaged in any way.
If the goods were damaged, you need to include a minimum of two digital photos of the damage to the goods. One photo needs to show the goods and the damage sustained. The second photo needs to show how the goods were packaged (box and packaging material).The package material must be retained for inspection. More than two photos is preferable.
You also need to attach a scanned image of the invoice (or other documented proof). Failure to provide this information will result in the Tranport Assurance claim becoming void.
Australia Post
These Australia Post Terms and Conditions are made pursuant to section 32(1)(b) of the Australian Postal Corporation Act 1989 and shall apply as from 1 July 2001 to the postal and related services to which they refer.
Provided, however, that where the General Postal Services Terms and Conditions (GPST&Cs) had applied prior to 1 July 2001 to a postal and related service, the GPST&Cs shall continue to apply and the amount of compensation payable in respect of articles lodged on or before 30 June 2001 for carriage under the General Postal Services Terms and Conditions shall be calculated in accordance with the provisions of Part X of those terms and conditions in force on that date.
Full terms & conditions of Australia Post are viewable via the Australia Post website.
Purchasing
Safe purchases with PayPal
When you pay with PayPal on any website, we can help recover your money (for purchases less than $20,000 AUD including shipping) through our Buyer Protection Policy, if:
- Protection against unauthorised payments from your account
Whenever you pay with PayPal, we email you a receipt confirming your payment. So if you receive an email for a payment you didn’t make or authorise, you should contact us immediately.
PayPal may protect you against unauthorised payments sent from your account. In the unlikely event it happens, you can be sure our in-house team will act fast to secure your account and investigate the issue. Most importantly, you should get your money back if it’s not your fault.
It’s important to note that payments by people who have access to your account (such as family members) are not unauthorised.
Buyer Protection Policy
Click here for more details on the Paypal Buyer Protection Policy
Warranty Information
Should your goods be faulty or damaged upon receipt, Sydney Lighthouse will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).
1. A copy of the original receipt of purchase is required.
2. LED down lights must be a plugged in connection (not looped or hard wired)
3. The product was installed by a licensed electrical contractor and supplied with a certificate of safety
4. The product was not altered or modified in anyway
5. LED’s that are damaged by lighting or power surges are not covered under warranty terms
Products that have been installed cannot be returned for a change of mind refund/exchange.
Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.
Qualified Electrician Installation – Limitation of Liability
Except where to do so would cause any part of these Terms to be illegal, void or unenforceable, Sydney Lighthouse, it’s Director’s and/or employees will not be held responsible or accept any such responsibility in relation to electrical installation or modification of any of its products or associated fittings purchased either through sydneylighthouse.com.au or any associated sale outlet.
All electrical installations and modifications including any transformer installation MUST be conducted by a qualified electrician. The installation method must adhere to Australian standards and lies solely the responsibility of the Electrical professional installing the equipment.
Incorrect installation and/or modification of any Sydney Lighthouse supplied product can cause incorrect operation as well as serious harm possibly resulting in death to the person conducting the installation or modification. Incorrect electrical installation can cause electrical shorting and fire resulting in loss of property and/or life.
Return Policy
Customers can return faulty goods to Sydney Lighthouse with their receipt, within the Warranty period for repair, replacement or refund.
Where goods that are faulty have been installed, a warranty claim form needs to be submitted to the relevant supplier of those goods. All goods must be returned in original packaging and resaleable condition.
Returns will only be accepted if the customer notifies Sydney Lighthouse within 7 days of receipt of goods and Sydney Lighthouse authorises the return. Failure to claim within this period constitutes full acceptance of the goods.
The goods must be returned in their original packaging.
Contact us through either Phone or Email from our Contact Us page.
Include your order number, the name of the product you wish to return and details about the damage or fault.